Transform Every Conversation Into Actionable Intelligence

TONEVA delivers real-time conversational intelligence that empowers your team to excel. With 100% call coverage, AI-powered insights, and instant coaching feedback, you'll unlock unprecedented visibility into every customer interaction—turning conversations into competitive advantage.

You're Flying Blind on 95% of Your Customer Interactions

While your agents handle thousands of conversations daily, traditional QA processes can only review a tiny fraction—typically 1-5%. This means critical insights, compliance issues, and revenue opportunities remain hidden. You're making strategic decisions with incomplete data, risking customer satisfaction, regulatory compliance, and your bottom line.

Complete Visibility. Instant Action. Zero Manual Work.

TONEVA seamlessly integrates into your existing workflow, delivering powerful insights without disruption

01. Operational Productivity

AUTOMATE QA SCORING FOR 100% OF CALLS—INSTANTLY.

Eliminate time-consuming manual reviews and unlock your QA team's true potential. TONEVA automatically scores every call against your custom criteria, delivering comprehensive quality metrics and trend analysis in real-time. Transform your team from reactive reviewers to proactive strategists.

02. Data & Efficiency

INTELLIGENT DATA EXTRACTION—NO TYPING REQUIRED.

Reduce after-call work by up to 20% while ensuring perfect data accuracy. TONEVA's AI instantly identifies and extracts key information from conversations—customer details, issues, resolutions, and sentiment—then automatically populates your CRM with structured, actionable data the moment each call ends.

03. COACHING

PERSONALIZED COACHING INSIGHTS FOR EVERY AGENT.

Move beyond generic feedback to precision coaching. TONEVA analyzes each interaction to deliver targeted, objective insights that help supervisors identify specific improvement opportunities. Transform traditional post-call reviews into data-driven development sessions that agents actually use.

100%

Call Coverage

+30%

First Call Resolution improvement for coached teams

+40%

Agent retention improvement with targeted coaching

15-20%

Lower After-Call Work via automation.

WHY US

Built differently to drive better results.

Built for Spanish, Not Translated for It

Other platforms:Treat Spanish as an afterthought. They rely on generic, Anglo-centric models that struggle with rapid speech, regional accents, and local idioms. They offer "support" for Spanish, but deliver low-accuracy transcriptions that miss critical context.

We:Train our models specifically on native Spanish datasets. We understand the nuance, speed, and dialects of your speakers because our engine was raised on them. We deliver the high-fidelity accuracy that competitors only promise for English.

Coaching That Actually Gets Used

Other platforms:Real-time popups that distract agents mid-call. AI suggestions they disable immediately. Generic feedback that feels like compliance theater.

We:Post-call insights that supervisors actually trust. Context-aware coaching that knows the difference between a new rep and a veteran. Objective data that turns "you did this wrong" into "here's exactly where to improve."

Outcomes Over Scripts

Other platforms:Score based on keyword matching. Punish authentic conversations. Measure if agents said the magic words, not if they actually helped the customer.

We:Score based on what matters—did the customer's problem get solved? Did sentiment improve? Did the agent retain control? We measure success, not script adherence.

Complete feature set

Everything You Need to Optimize Your Contact Center

A comprehensive suite of AI-powered tools designed to maximize efficiency, quality, and customer satisfaction

CRM Integration

Seamless Integration, Avoid disruptions

Get immediate, full-spectrum access to 100% of your call data with an automatic, secure integration that connects to your existing CRM and phone system without downtime or heavy IT involvement.

Instant Call Log Access: Connects directly to major platforms (like Salesforce, Zendesk, Microsoft Dynamics, and others) to retrieve all raw conversation data (audio/text) for immediate, AI-powered processing.
Zero-Code Deployment: Our pre-built, certified connectors deploy rapidly. No need for complex API building or deep, disruptive changes to your current infrastructure.
Future-Proof Flexibility: Your IT team maintains full control. We ensure continuous, automated syncing, meaning your data is always up-to-date and your service is never interrupted.

HOW IT WORKS

TONEVA is built for seamless integration and effortless operation.

Experience the power of AI-driven insights without disrupting your current workflow. seamless, secure, and smart.

Seamless Integration

Easy integration of your current workflow. We integrate your CRM with our platform to avoid any service disruptions.

Secure Listening

We ingest audio securely, separating speakers with flawless precision and encrypting data to meet industry-leading compliance standards.

Deep Analysis

Our engine instantly scores the interaction against your rules, maps customer sentiment, and generates a concise summary of the outcome.

Actionable Insight

Scores populate your dashboard, summaries are pushed to your CRM, and supervisors receive actionable feedback—all in real-time.

Ready to transform your contact center?

Join the forward-thinking leaders who are automating QA, boosting compliance, and driving revenue with TONEVA.